Delete your Emorix account

How to ask

1. Write to [email protected] from the email address of your Emorix account, with the subject “Delete my Emorix account”. Say which archive you sign in to (for example cloud.emorix.ai).

2. We reply to confirm the request, delete the account and its data, and let you know when it is done.

If your account belongs to an organisation’s archive, its administrators can also delete it for you.

Deleting single documents

You do not need to delete your account to remove a document: delete it in the app or on the web. It moves to the bin and is deleted permanently after 30 days (an administrator can change this period).

What is deleted

Your account — name, email address, password hash and sign-in sessions — and your questions and answers.

The documents in your archive and everything derived from them: their text, titles, summaries and search data. If the archive is shared with other people, its documents belong to the archive, and its administrators decide what happens to them.

What is kept

Copies in backups are deleted when those backups are replaced. Records of security events, such as sign-ins, may be kept for as long as security or the law requires.

Contact

StarkOne, LLC — [email protected] · Privacy policy